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Based in Dubai, UAE • Accepting select enterprise CX & AI product sprints

AI Product Architect
& CX Specialist

Dubai-based AI Product Architect & Lead UX Designer unifying end-to-end Customer Experience (CX) blueprints, autonomous AI systems, and interactive 3D engineering for UAE enterprises, government platforms, and global tech scale-ups.

Conversational AI & CX Architecture Mashreq AI Banking Virtual Assistant
Mashreq AI Banking Virtual Assistant ↗ View Project
Luxury Fintech & 3D Experience Private Banking Luxury Credit Card Launch
Private Banking Luxury Credit Card Launch ↗ View Project
Mobile Product & CX Journey Fetchr Logistics Mobile App Redesign
Fetchr Logistics Mobile App Redesign ↗ View Project
CX Strategy & Empirical Research Middle East Banking Persona Framework
Middle East Banking Persona Framework ↗ View Project

Latest Projects

★★★★★
Trusted by UAE enterprise leaders (Mashreq, MAF, TAMM) & global scale-ups

Book a Strategy Call

Reserve a focused 30-min discovery session to audit friction points and align your next high-converting product sprint.

→
Moiz transformed our complex enterprise banking requirements into a fluid, high-converting digital assistant. His research rigor and customer journey blueprints directly reduced our support load by 30% across UAE digital banking channels.
Kareem Al-Sayed
Kareem Al-Sayed
Head of Digital Banking & Transformation (Dubai, UAE)

Services That
Supercharge Your
Business

My tech stack

Figma
Framer
Webflow
Webflow
React
React
Next.js
Notion
Notion
Cursor
Vercel
Tailwind CSS
Tailwind
Anthropic
Google Gemini
Gemini
🗺️
End-to-End CX & Service Blueprints →
🤖
0-to-1 AI Product Architecture
⚡
AI-Native UX & Agentic Workflows
🌐
Interactive 3D & WebGL Engineering
📊
Product Velocity & Conversion Audits
📐
Scalable Design Systems & Tokens
💎
Fractional Head of Product & CX

Designing Experiences
That Solve Real Problems

Moiz Ahmed

Moiz Ahmed

AI Product Architect & CX Specialist

My work history

Venture & Enterprise Advisory (Dubai, UAE)
AI Product Architect & CX Specialist
2023–Present
MarketinGear — Digital Solutions
Strategic CX & Product Advisor
2022–2024
Mashreq Bank (Dubai, UAE)
Lead UX & Conversational AI Architect
2019–2022
Majid Al Futtaim (Carrefour MENA)
Senior UX Designer
2017–2019
Fetchr Logistics (Dubai, UAE)
Lead Interaction & Mobile Product Designer
2016–2017

The era of the designer who only draws static Figma frames is over.

Based in Dubai, UAE, I operate as an AI Product Architect, CX Specialist, and Lead UX Designer. For over 8 years, I have led digital transformation and customer experience roadmaps across the UAE, GCC, and international markets for enterprise leaders including Mashreq Bank, Majid Al Futtaim (Carrefour MENA), TAMM Abu Dhabi Government, and Fetchr Logistics.

Today, powered by autonomous AI systems and creative engineering, I bridge the gap between executive Customer Journey Blueprints, AI workflow orchestration, and production-ready code. I partner with UAE banks, government entities, DIFC/ADGM fintechs, and global tech scale-ups to diagnose broken touchpoints and ship high-converting digital products in days instead of months.

End-to-End Execution in Dubai & Worldwide: From mapping As-Is vs. To-Be service blueprints and running on-site executive workshops in Dubai and Abu Dhabi to coding interactive 3D WebGL visualizers and AI agent workflows, I deliver software that drives measurable revenue and retention.

Moiz Ahmed Signature

Profit driven design.
Zero drama.

Straight forward deal, measurable upside: nothing buried in fine print.

🤝 Commit

Reserve your sprint, lock the calendar.

✅ Collaborate

Share the user friction, we map winning screens.

🚀 Collect

In five days you hold an interactive prototype and execution plan.

Total flexibility, zero lock-in Monthly Retainer

Your personal design engine. Always running.

Only 2 partners accepted / quarter

Fractional Head of Product & CX

Dedicated AI Product Architect and CX Lead embedded directly into your leadership team for weekly roadmapping and rapid prototype shipping.

0-to-1 Product Architecture Fixed Sprint

0-to-1 Product & CX Sprint

Enter with a complex concept or customer friction, exit with validated, interactive screens. Validate usability before writing production code.

What is included in the Sprint:

Full CX Service Blueprint
Clickable Figma Prototype
AI Agent & Conversational UX
Tokenized Design System
Async Video Walkthroughs
Developer-Ready Handoff
5-Day Turnaround

CX Journey & Conversion Impact Audit

A fast yet forensic teardown of your customer journey, drop-off bottlenecks, and UI friction points with a scored report.

End-to-End Friction Analysis
Top 3 Critical Flow Redesigns
Conversion Heatmap Report
Prioritized Fix Roadmap
Request 5-Day Audit → View Interactive Blueprints Page ↗

Your questions
answered.

01

Are you based in Dubai, UAE, and available for in-person or hybrid enterprise engagements?

+

Yes. I am based in Dubai, UAE, and regularly partner with enterprise banks, government entities (across Dubai and Abu Dhabi), DIFC/ADGM fintechs, and regional scale-ups for on-site strategy workshops, CX service blueprinting, and executive advisory, as well as remote sprints for US and European teams.

02

How do you combine CX Service Blueprinting with AI Product Architecture?

+

Most consultancies either map theoretical customer journeys without knowing how to build them, or code AI features without understanding user psychology. I bridge both: I study your existing customer touchpoints (As-Is), pinpoint friction and operational drop-offs across frontend screens and backend APIs, design a transformed future state (To-Be), and build functional AI and UI prototypes.

03

How fast is a typical 0-to-1 Product & CX Sprint?

+

Most 0-to-1 sprints are completed in 2 to 3 weeks. By combining AI-accelerated workflows with deep design systems architecture, we compress what traditionally took legacy agencies 3 to 6 months into focused, high-conviction delivery.

04

What is the Fractional Head of Product & CX engagement model?

+

It is a dedicated monthly retainer (1–2 days/week) where I embed directly into your leadership team in the UAE or remotely—driving roadmap decisions, auditing customer journeys, mentoring product squads, and shipping AI/WebGL prototypes without the overhead of a full-time executive hire.

05

Can you code and build interactive 3D WebGL experiences in-house?

+

Yes. Unlike traditional UX designers who stop at static Figma files, I write production-ready code using Three.js, React 19, TypeScript, Astro, and GLSL shaders. This eliminates translation loss when handing over to your engineering team.

06

How do we get started or request a quote?

+

You can book a 30-minute strategy call directly via cal.com/moiz-ahmed-dxb, submit your project scope and budget (in AED or USD) through the Contact form on this page, or email [email protected]. I respond to all inquiries within 24 hours.

Moiz Ahmed

Based in Dubai or scaling globally?
Book a discovery call.

Review your current customer journey, diagnose friction points, and scope your next high-converting sprint.

📅 Schedule Call

Hear from what my
clients have to say.

★★★★★
❝

"It was an absolute pleasure to with with moiz! Will 100% hire again. thank you."

★★★★★
❝

"Excellent UX contractor! Great work ethic and professionalism. I truly enjoyed the process."

★★★★★
❝

"Moiz has a good eye for design and works well."

★★★★★
❝

"Moiz did a great job for us and hiring him under an expanded contract."

★★★★★
❝

"Moiz comes up with some unique designs and solutions. He is very articulate and do not have to explain him in detail, unlike other freelancers. He designs the wireframes very fast and in a very unique style, with very minimal changes."

★★★★★
❝

"Moiz did an exceptional job for me in a very tight timeframe, with limited instructions. I would definitely use him again. Recommend."

Book a call